Return & Refund Policy

Last Updated: August 27, 2026

30-Day Return Window

We accept return requests within 30 calendar days after the date your order is delivered.

To be eligible for a standard return, the product must:

  • Be unused and unopened
  • Be in the same condition in which it was received
  • Be in its original packaging
  • Include all items and accessories originally supplied with the product
  • Be accompanied by the order number or other proof of purchase

Because our products include bicycles, electric bicycles, cycling accessories, and related products, items that have been used, ridden, installed, modified, or damaged after delivery may not be eligible for change-of-mind returns.

This restriction does not prevent you from contacting us if the product arrives damaged, defective, incorrect, or otherwise affected by an order fulfillment issue.

How to Request a Return

Before sending any product back, please contact us at:

Email: service@karibrianna.com

Please include:

  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photos of the product and packaging when the item is damaged, defective, or incorrect

We will review your request and provide return instructions if the return is approved.

Please do not send a return to our business contact address without receiving return instructions from us first.

The applicable return address will be provided by email after your return request has been reviewed and approved.

Returns sent without prior authorization may not be accepted.

Eligible Return Situations

A return or refund request may be considered when:

  • You received the wrong product
  • The product arrived damaged
  • The product has a manufacturing defect when received
  • Items are missing from your order
  • An unused and unopened product is returned within the 30-day return period
  • Another order fulfillment issue has occurred and has been confirmed by our customer service team

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of delivery provided that the product remains unused, unopened, and in its original packaging.

For an approved change-of-mind return:

  • The customer is responsible for return shipping costs
  • Return shipping costs depend on the carrier and shipping service selected
  • We do not charge a restocking fee
  • Original shipping charges, if any, are not refundable

For bicycle and electric bicycle products, we recommend carefully inspecting the package before assembly or use if you may need to request a return.

We recommend using a trackable shipping method when returning a product.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or if you receive the wrong item, contact us as soon as reasonably possible at:

Email: service@karibrianna.com

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos showing the problem

After reviewing the information, we may offer an appropriate resolution, which may include:

  • A replacement
  • A refund
  • Return instructions, when a return is required

If the issue resulted from an incorrect, defective, or damaged item supplied to you, KARIBRIANNA LLC will be responsible for reasonable return shipping costs when a return is required.

Non-Returnable Items

For product condition and safety reasons, we generally cannot accept change-of-mind returns for:

  • Products that have been used or ridden
  • Electric bicycles or bicycles that have been assembled, modified, or altered after delivery
  • Products with signs of wear, damage, or installation
  • Products with damaged or missing original packaging caused after delivery
  • Items returned more than 30 days after delivery
  • Products that cannot be identified as having been purchased from electricbikesreviews.com

However, if a product was already damaged, defective, or incorrect when received, please contact us so we can review the issue.

Exchanges

We do not currently operate a direct product-for-product exchange process.

If you would like a different bicycle, electric bicycle, accessory, or product, you may request a return for an eligible item.

Once the return is approved and completed, you may place a separate order for the preferred product.

For damaged, defective, or incorrectly supplied products, contact us before placing another order so that we can determine the appropriate resolution.

Return Shipping Costs

For returns caused by a change of mind or personal preference, the customer is responsible for the cost of return shipping.

For confirmed damaged, defective, or incorrect products, we will cover reasonable return shipping costs when a physical return is required.

No restocking fee is charged.

Any applicable return shipping instructions will be provided after your return request has been approved.

Refunds

Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days after the return has been inspected and approved.

For orders paid through PayPal, approved refunds will be issued to the original PayPal account used for the purchase.

PayPal, your bank, card issuer, or other payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:

Email: service@karibrianna.com

Refunds for Shipping Charges

For ordinary change-of-mind returns, original shipping charges, if any, are non-refundable.

If a return results from an error on our part, such as receiving an incorrect, damaged, or defective item, we will review any applicable shipping charges as part of the refund resolution.

Cancellations

If you need to cancel an order, please contact us as soon as possible at:

Email: service@karibrianna.com

We will make reasonable efforts to process the cancellation before the order is dispatched.

If the order has already been shipped, it cannot normally be canceled and must instead follow the applicable return procedure after delivery.

Contact Us

KARIBRIANNA LLC

Email: service@karibrianna.com

Phone: +1 (323) 228-1550

Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Address:
4020 W 89th Way
Westminster, CO 80031
United States